We can learn from Japan on transit delays/incidents

Video shows that in Japan, even the train evacuations are orderly 【RocketNews24】

As reliable as Japan’s public transportation system is, with so many trains running from morning to night, eventually some sort of problem is going to occur. Passengers heading to work or school in central Kobe had their commute interrupted at approximately 8 a.m. on November 16, when it was discovered that an overhead line had snapped on the Japan Railways (JR) Kobe Line between Kobe and Motomachi Stations.

Seeing that the repairs would take some time to complete, some 5,000 passengers were instructed to leave the carriages, which were stopped in an empty stretch of the tracks, and walk to the nearest station, as directed by JR staff who were on the scene.

Even in Japan, which is known for having one of the world’s supposedly most “punctual” train systems, delays and incidents can occur. Last week in Kobe, this was the scene on the city’s main JR rapid transit line after an incident with an overhead power-line was found, requiring a full shut-down of the system in Kobe and service disruptions throughout the 194km-long intercity rapid transit line.

If this sounds familiar, that’s because it does resemble some of the incidents that have plagued our SkyTrain system here in Metro Vancouver over the past few years.

I’m also sure many of you are aware of what happened to the SkyTrain yesterday (November 24th), when it was shut down in downtown due to a “power failure” incident that turned out to be a ‘one-in-a-million’ misplaced replacement rail part that moved on the tracks and struck/damaged the power shoe of an oncoming train.

Map of JR train lines in the Osaka/Kansai area. The blue line going west-east from Himeji to Maibara through Kobe, Osaka and Kyoto was the line affected.

[OPEN to enlarge] Map of JR train lines in the Osaka/Kansai area. The blue line from Himeji in the west to Maibara in the east was the line affected.

I was in Japan last week and happened to actually experience the Kobe incident in the video at the top of this post, although I wasn’t in Kobe when it occurred. Instead, I felt the ripple effects over 140km away at Maibara Station, on the eastern end of the line, as I transferred from another train from Nagoya intending to ride this particular line en route to Kyoto.

The featured photo at the very top of this post is my own picture of the “trains delayed” notice display I ran into when I arrived at Maibara Station. I could feel my stomach churn even more when I checked the departure time-boards on the station platform itself, which showed that westbound express trains had been completely cancelled.

This left me and perhaps several hundred other passengers waiting on the platform before having to crowd onto a smaller local train, which we would ride until another station down the line (Yasu) where express trains would re-commence. The incident was uncomfortable, cost me nearly 90 minutes in delay and had a major effect on my plans for the day.

This is, incidentally, longer than the approx. 60 minute delay I experienced yesterday when I was caught in yesterday’s SkyTrain delay. I started commuting from Surrey to the Main St. Station area to fulfill an errand, right after delays began at around 2:50PM. I went through stopped trains, crowdedness of the trains and crowded-ness again when I boarded a replacement shuttle bus at Commercial-Broadway Station.

SkyTrain has been through numerous shutdowns in the past year, which many have attributed to be an issue of system reliability. In actuality, many of them the result of the lack of an auto-restart system that was neglected by BC Transit in the 1990s; some of them were genuinely due to human error; and some of them just couldn’t be prevented no matter what anyone did.

Regardless of the cause, we don’t seem to handle these very well. Doors have been broken open, resulting in people walking on the tracks unauthorized and causing further delays as track power needs to be shut down. People tend to respond loudly and angrily on social media, not waiting for the investigation to blame TransLink on whatever happens.

There’s a lot that we can learn from the Japanese when incidents like these happen. In Japan, trains are so critical to the functions of life, responsible for moving millions of people every day in a very dense country. Punctuality is considered very important, and so train operators concentrate on providing the best service possible when everything is working. It’s important to understand that things can sometimes not work – and when that happens, instructions have to be followed and anger has to be calmed. Which is why the train evacuations showcased in the video were so smooth and orderly.

This train line didn't have emergency walkways at door-level like our SkyTrain system - so passengers had to climb down ladders to get onto the track.

This train line didn’t have emergency walkways at door-level like our SkyTrain system – so passengers had to climb down ladders to get onto the track.

The most important thing to remember is that at the end of the day, these incidents don’t actually happen that often – SkyTrain has maintained a statistical reliability that tops transit systems in other cities. I pride myself over having kept myself calm throughout yesterday, and hope that other passengers who were able to do the same do so as well.

See also: Vancouverites are Spoiled with SkyTrain – Vancity Buzz

We can’t let these incidents affect the way we think about transit and play our part in shaping major transit decisions, like the recent NO vote on the regional transit referendum. It’s easy to lose sight of the facts when you’re inconvenienced and made bitter, but at the end of the day, in doing you really aren’t helping anyone.

I’m noticing many commuters on Twitter talking about how reluctant they were to take SkyTrain today. If I had let the incident from last week stop me from using the JR train line again out of fear, I wouldn’t have been able to resume with my plans to visit Himeji Castle and take these gorgeous pictures….

This slideshow requires JavaScript.

Lastly, here’s a bit from the Rocketnews article that perhaps TransLink could take from for next time…

…we think what really sealed the deal is the Japan Railways representative who shows up on the platform at the video’s 0:27 mark, ready to apologize to those who were inconvenienced and hook them up with bottles of tea, which he opens for each person who walks by. Because hey, on the occasions when you can’t be punctual, you may as well be classy.

Man tea 1

Advertisements

Rapid bus, SkyTrain best option for Langley

So I thought I’d put up a newsletter that the Langley Times published today, along with some added sources/notes.

For anyone that’s curious, I intend to be doing some more blogging on the BCER Interurban very shortly.

LETTERS TO THE EDITOR – Langley Times

Rapid bus, SkyTrain connection still Langley’s best option

Editor: Re: LRT announcement ignores less costly interurban option (The Times, Oct. 2)

We should welcome good transit ideas here in Langley, but there’s a reason that TramTrain isn’t one of them.

TramTrain was possible in Karlsruhe because it’s surrounded by numerous electrified regional railways. We don’t actually have that here in Vancouver; and while the BCER Interurban may seem like a tempting choice, it ran three times a day [1] and wasn’t built to service today’s cities [2].

When the province and TransLink conducted the Surrey Rapid Transit Study, the Interurban was denied because it would cost millions to retrofit yet still fall short on providing useful connections and service frequency [3]. In other words, it would be a giant waste of money.

What we do have are numerous fast highways on which we could operate inexpensive rapid buses. One of those, the Trans-Canada, now has the Fraser Valley Express (FVX) service from Carvolth Exchange to Chilliwack. This service is now providing the alternative that valley commuters asked for — but when it came time to consult locals about the FVX, Rail for the Valley did not participate [4].

That’s because Rail for the Valley’s TramTrain and LRT advocacy doesn’t come from a genuine desire to make transit better — but rather an opposition to extending SkyTrain to Langley, even though it will do the most for transit commuters.

Our SkyTrain system boasts a ridership that is higher than any LRT system in Canada and the US. That’s why over 50 cities worldwide have followed our lead by successfully employing ALRT-style driverless metros [5][6].

As an extension of an existing system, SkyTrain would have the lowest addition in annual operating costs [7]. Without transfers, commuters starting at Langley Centre Station could reach Waterfront Station within 60 minutes [8]. That’s the kind of travel time improvement that’ll get people really wanting to use public transit, and generate the fare revenue to recoup costs.

I’m all for good transit ideas; but when it comes to what will objectively serve Surrey and Langley best, rapid buses and SkyTrain are the way to go.

Daryl Dela Cruz,
Campaign manager
skytrainforsurrey.org

Footnotes

  1. BCER article in Canadian Rail No. 534 issued Jan-Feb 2010 with the writer and 4-time BCER book author, Henry Ewert, stating himself that Fraser Valley interurban trains ran 3 times per day (Mirrored on Exporail.org)
  2. An earlier technical assessment found numerous technical/construct-ability issues with interurban rail. Mirrored [HERE]
  3. Surrey Rapid Transit Study: “Compared to other alternatives, lower population and employment densities along much of the corridor and a less direct connection to Surrey City Centre would result in lower transportation benefits.” See last page of Phase II Information Boards
  4. The BC Transit Public Engagement Reports for the Fraser Valley Express, Abbotsford-Mission (CFVT) Transit Future Plan and the Abbotsford-Mission (CFVT) Efficiency Review indicate that there has been no participation by members of Rail for the Valley and other associated initiatives, with no comments on potential Interurban Rail service.
  5. The Automated Metro Observatory regularly reports on the worldwide progress of driverless transit systems. There is an expectation that the amount of fully driver-less metro systems will triple by the year 2025.
  6. In addition, numerous cities worldwide have implemented the same linear induction motor propulsion technology used by SkyTrain. A full list is on this blog: List of Linear Induction Motor rapid transit systems
  7. Funding Still Missing for LRT Operating Costs news release – SkyTrain for Surrey
  8. Based on Surrey Rapid Transit Study travel time estimates.

New TransLink CEO salary is lowest in Canada

The next CEO of TransLink will earn an annual salary of almost $320,000, plus a generous benefits and bonus package.

(CBC: TransLink CEO job posting lists massive salary)

The new salary offer for TransLink’s next CEO is out and as expected, members of the public are complaining non-stop about a number that is being described by media as “massive” and “fat” as it is north of $300,000.

Earlier this year I wrote a blog post suggesting TransLink’s executive pay should be looked at in a different way, a post that was so well-received that it engaged the entire region and sent the page-view counts on this blog skyrocketing. When transportation professionals with the Victoria Transport Policy Institute quoted this blog post in a major study of theirs, I knew I had hit something right on the nail.

Now that the new CEO salary figures are out and everyone is once again relentlessly complaining, I decided to run the numbers again to see where TransLink is now against Canada’s major cities. The base salary is now in line with that of Toronto’s TTC and Montreal’s STM, but not when a bonus of up to 30% is considered:

“Greater Ottawa” in this chart counts both OC Transpo and Gatineau-Hull’s STO

But, when you consider all of the transit agencies servicing a metro area, the executive payment in this region is comparatively minuscule:

The “all” in the above chart represents all transit authorities servicing a given area. As an example, in addition to Toronto being serviced by the TTC, Mississauga is managed by Mi-Way; York Region is managed by York Regional Transit; GO Transit operates regional commuter rail and a TransLink-like regional authority called “MetroLinx” is required to tie them all together. Each of these operators has their own executives and CEOs.

Our region has 1 transit operator with 1 CEO; others have many different operators and multiple CEOs. It’s a concept that’s so simple and easy to understand, and it is absolutely crucial that we familiarize ourselves with it.

When TransLink’s context of a single, region-wide transportation authority is considered against what the region-wide setup is in Canada’s other metropolitan areas, Metro Vancouver actually has the lowest per-capita CEO salary of any major city in Canada. Even if our CEO receives a full 30% bonus.

We now pay about 17.5 cents per capita if the CEO earns a 30% bonus; whereas the people of greater Toronto pay between 1 and 12.5 more cents more for their executives (depending on what you would include as greater Toronto’s transit operators), and the people of greater Montreal each pay between 6 and 12.5 cents more.

We will also be paying our new CEO less for every revenue hour of transit service they manage, even if the CEO receives a full 30% bonus:

Top in-charge earnings per revenue hour of transit service 2015 NEW

I compiled the data for all to review here (LINK to this spreadsheet):

Outlook

Nickels for everybody! Yaaayy!

Nickels for everybody! Yaaayy!

The revised, lowered CEO salary will put a maximum of 5 cents back into people’s pockets and would not even pay for buying a single bus. Despite the relatively minimal benefits to Metro Vancouver’s citizens, attracting a new CEO will be a more difficult task with a lower offer, and TransLink should be commended considerably if and when they are able to do so.

The response a TransLink spokesperson offered in Jeff Nagel’s recent report for the Surrey Leader pretty much sums up why TransLink can’t be considered a “transit operator” in the usual vein:

“It needs to be a competitive salary,” Moore said, adding the challenge with comparing TransLink to other transit authorities is there is nothing similar in North America.

“The No side in the plebiscite wanted to compare the CEO of TransLink to one of nine CEOs in Seattle or one of eight CEOs in Toronto,” Moore said, referring to areas where multiple separate agencies do the work of TransLink. “Nobody else has an integrated rail-bus-road infrastructure.”

Pay offer for the next TransLink CEO under fire – Jeff Nagel, Surrey Leader

But, I don’t think most people are ready to understand this – it’s probably easier to think that our transit operator is a transit operator like any other, regardless of the serious differences in the way we are organized. It’s clear that much of the “NO” vote in the recent referendum was motivated by an unfavourable view of executive salaries, which were not being looked at in a proper context.

If anything, this should have an effect on how the provincial government interprets the “NO” vote altogether. At this point, the only way that the misinformation around executive salaries in this region can be offset is for someone to take leadership and recognize the serious flaws in how people have been informed on this matter.

SEE ALSO: Referendum Myths – TransLink and Executive Salary

Author’s note: This post was updated on July 27, 2015 to account for newly released numbers and other issues pointed out with the original post.

Surrey’s LRT “Plan B” doesn’t work

The media has done plenty of reporting on Mayor Linda Hepner’s desire to pursue a Canada Line P3 model to fund proposed Light Rail in Surrey, due the recent NO vote in the transit plebiscite.

Before decisions are taken from examples in this manner, I think it’s important to also take in the context of that example. In some of my most popular posts on this blog I’ve noted how a lack of context has done so much to skewer opinions and affect decisions in our region.

The Canada Line P3 was a successful P3 because its ridership and fare revenue exceeded projections.

The Canada Line’s P3 system works like this: The private partner signs on to build the line and operate for 30 years, and makes a capital investment to reduce the public funding burden. This capital investment in the project is returned as a profit through the performance payments made during operation.

If fare revenue from ridership meets or exceeds the costs, financing proceeds as planned and excess operating revenue is returned to the taxpayer. If the fare revenue does not exceed the costs, that represents significant additional costs to taxpayers to subsidize operations.

Thankfully, the Canada Line is exceeding its ridership projections, as a result of carefully considred design choices made during the decision-making process.

But, this is where the proposed ground-level Light Rail system for Surrey, which I have been a heavy critic of through the SkyTrain for Surrey website, runs into a very major problem.

The Surrey LRT system will not recover its operating costs.

It will run into an operating deficit of millions per year from opening day and it will struggle to recover these costs if it manages to do so at all.

Financial details for Surrey Rapid Transit, reported in the TransLink/MOTI joint study

Financial details for Surrey Rapid Transit, reported in the TransLink/MOTI joint study, on page 369

LRT’s operating deficit subsidy of $22 million ($2010) per year on opening day, growing to $28 million by 2041,  is on top of the $60 million per year for capital financing that Mayor Linda Hepner declared to the Globe and Mail. On top of all of these costs, additional costs would need to be added to the performance payments to the private operator, so that the partner can receive its return on investment.

When all inflation is accounted for, the cost of financing the P3 LRT will be nearly $100 million annually on opening day. The city will obviously need to find a way to come up with this money, and I take it that more than a few really big axes will be making their way to other city services as a result.

Plan Misses the Mark

Perhaps a part of the reason for this shortfall is because the City wants to replicate SkyTrain frequencies by running LRT trains at a 5-minute frequency, increasing to a 3-minute frequency after approximately 20 years. This frequency is not done anywhere else with driver-operated LRT systems in North America. The tendency is to run at 5-10 minute frequencies during peak hours only, reducing to 15 minute frequencies during off-peak hours and weekends.

Chart on SkyTrain vs a selection of LRT system frequencies. Made for a previous write-up on the Vancity Buzz.

The higher frequencies do not necessarily solve the many issues with an LRT system and the challenges such a system in Surrey will face. Of the $27 million in annual costs required to operate Surrey’s full LRT network, only $5 million is expected to be recovered through additional fare revenues. Cut the operating frequencies in half (resulting in significantly worse service), and there would still be a major operating deficit.

This is because many of the riders on the future LRT system will be people who already pay their fares on existing buses. They are the transit-dependent people of the city, not the people who may have the choice to continue to drive if that is what continues to serve them better.

A previous survey of Canada Line riders revealed that trip speed is the most liked aspect of the line. Street-level LRT’s limitation to slower street-level speeds will certainly create challenges in being competitive.

Ridership deficits

Surrey’s LRT will suffer these operating deficits because as a slower and less reliable grade-level system, it will not attract as many passengers as an integrated, grade-separated extension of SkyTrain. In addition, LRT will be unlike our driver-less SkyTrain system in that each train requires a driver, meaning it is more expensive to operate and will be subject to design limitations that will have a major effect on its viability.

Surrey’s LRT will carry only 2970 riders/km on opening day.4 The Canada Line, which carries 122,000 daily boardings2, required 100,000 (5200 passenger boardings per km) to cover its annual operating costs.3

As costly as infrastructure like the Canada Line SkyTrain is, the investment has been proven worthy by the benefits to the tens of thousands of people using the system daily. The investment confidence that has resulted in our SkyTrain system expansions needs to be applied to the whole system.

The driverless, grade-separated Canada Line hit its 2013 ridership projections more than 3 years ahead of schedule in 2010.

SkyTrain is a viable option

If SkyTrain is extended down Fraser Hwy. to Langley, it will carry 5443 riders per km on opening day.This is comparable to SkyTrain’s present system-wide average of 5693 riders per km.5

SkyTrain would offer faster, safer, and more reliable service – which would attract more ridership, generate more fare revenue and as a result cost only $6 million per year to subsidize operations.6 This would then be eliminated entirely with the concurrent optimization of local bus routes.7

Without an operating subsidy, SkyTrain would have a far better business case for a Canada Line-style P3 model. In any case, since the operations and maintenance component can be handled by the existing BCRTC, a newly created operating entity is not required. This will save taxpayers even more money as the P3 contract for SkyTrain would be a simpler Design-Build-Finance (DBF) model.

At the end of the day, I think there’s one particularly more significant number that exemplifies SkyTrain’s viability in Surrey over a ground-level Light Rail system.

SkyTrain would have a positive benefit/cost ratio of 1.45:1. The proposed LRT has a poor benefit/cost ratio of just 0.69:1.

A SkyTrain extension is clearly the only viable option for rail rapid transit in Surrey, and decision-makers in the city and elsewhere need to start taking a look at the hard facts.

Featured image: The SkyBridge, with the New Westminster Waterfront in the background. From the

Among other benefits, a SkyTrain extension will treat South-of-Fraser riders to a direct, transfer-less connection with the existing Expo Line to New Westminster and Vancouver.

Footnotes

According to data from the 2012 TransLink/MOTI joint study
Surrey Rapid Transit Alternatives Analysis (SRTAA) Phase 2 Evaluation
Available at [LINK HERE]

  1. SRTAA PAGE 369; Undiscounted value; measured over 30 years, with costs increasing to 2041 on year 2041
  2. ProTransBC (operator) website – http://www.protransbc.com/service-performance/
  3. TransLink media release – Addressing Canada Line capacity questions
  4. See SRTAA PAGE 301 for ridership estimates (divided by track lengths listed on SRTAA P. 347)
  5. Based on APTA ridership data from Q4 2014
  6. See attached graphic, or SRTAA PAGE 369
  7. Suggested on SRTAA PAGE 536: “For RRT 1A, savings of $170 million”